Return Policy
Order Cancellation
We accept order cancellations before the product has been shipped or produced. If your order is cancelled, you will receive a full refund. Unfortunately, we cannot cancel an order once the product has already been shipped.
30-Day Return and Exchange Policy
1. Eligible Items for Full Refund (Any Reason)
Eyeglass frames only (no prescription lenses installed)
Non-prescription fashion sunglasses
Eyewear accessories
Return Requirements
1. Goods must be unworn, scratch-free, undamaged, kept in original intact packaging with all tags, accessories and purchase proof.
2. No restocking fees will be charged for qualified returns.
Shipping Fees
1. Returns caused by our errors (wrong items, damaged goods, delivery mistakes): We cover all return shipping costs.
2. Returns due to personal preference (style dislike, size mismatch): You are responsible for all return delivery fees.
2. Custom Prescription Eyewear Rules (Prescription Lenses Included)
Prescription lenses, progressive lenses and customized optical eyewear are individually tailored to your personal vision data and cannot be resold to other customers, so they are not eligible for unconditional full refunds.
However, our 30-day satisfaction guarantee still applies to all prescription glasses orders within 30 days after delivery, you can choose one service per order:
1. One-time free frame exchange: Swap for another frame of equal price; you only need to pay the round-trip shipping cost.
2. Partial refund solution: Return the complete glasses to us, and we will issue a 50% refund of your total order amount.
3. Free lens remaking: If you feel dizzy, eye strain or uncomfortable vision after wearing for 3-5 days adaptation period, we will remake your lenses for free once (you bear shipping fees only).
Notes: If your glasses have manufacturing defects, incorrect prescription made by our side within 30 days: We will remake the whole pair for free and cover all shipping expenses.